Shipping policy
At MÜMÜ Matcha, every package is prepared with sincerity and love — we take great care to ensure your matcha arrives fresh and safely.
1. Same-Day Shipping:
Orders placed before 2:00 PM (CET) are shipped the same day. Orders placed after this time will be dispatched the next business day.
2. Domestic Shipping (France):
- Standard Shipping fee: €4.49
- Free shipping on orders over €49
- Estimated delivery time: 2–3 business days
3. Neighboring Countries (Belgium, Luxembourg, Germany, Netherlands):
- InPost Service Point fee: €6,99
- Standard Shipping fee: €11,50
- Free shipping on orders over €79
- Estimated delivery time: 3–7 business days
4. Europe & Switzerland (Italy, Spain, Austria, Poland, Portugal)
- Standard Shipping fee: €14,80
- Free shipping on orders over €79
- Estimated delivery time: 4–10 business days
5. Tracking Information:
Once your order has been shipped, a confirmation email with tracking details will be sent to your registered email address.
6. Delivery Time & Support:
Actual delivery times may vary depending on the courier or region.
If you experience any issue with your delivery, please contact us at info@mumumatcha.eu — we’ll be happy to help.